YouFibre is a rapidly growing UK-based full-fibre broadband provider that launched in 2019 with the mission to deliver ultra-fast, reliable internet at competitive prices. Unlike traditional providers that use copper phone lines, YouFibre offers pure fibre optic connections directly to homes (FTTP – Fibre to the Premises), enabling significantly faster speeds and more reliable service.

The company has expanded quickly across the UK, focusing on areas that have been underserved by major providers. YouFibre differentiates itself through straightforward pricing, excellent customer service, and no mid-contract price hikes – a common complaint with larger broadband companies.

This comprehensive review examines every aspect of YouFibre’s offerings, from network performance and coverage to plans, pricing, customer service, and special features. We’ll help you decide if YouFibre is the right broadband provider for your needs in 2025.

Current Coverage

As a relatively new provider, YouFibre’s coverage is more limited than established players like BT or Virgin Media, but it’s expanding rapidly. As of April 2025, YouFibre is available in over 60 towns across the UK, primarily in:

• North East England (Durham, Newcastle, Sunderland)
• Yorkshire (Leeds, York, Harrogate)
• East Midlands (Nottingham, Derby, Lincoln)
• South West England (Bristol, Bath, Exeter)
• Scotland (Edinburgh, Glasgow, Aberdeen)

The company has ambitious expansion plans, aiming to cover 1 million homes by the end of 2025. YouFibre typically focuses on areas where full-fibre infrastructure is lacking, often partnering with local authorities to accelerate rollout.

Checking Availability

You can check if YouFibre is available at your address using their postcode checker. The checker will show:

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  Service Availability: Whether YouFibre can currently connect your property
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  Planned Rollout: If not currently available, when service might reach your area
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  Installation Options: Details about the setup process if available

If YouFibre isn’t yet available in your area, you can register your interest on their website to be notified when service becomes available.

Plan Overview

YouFibre keeps its offerings simple with three straightforward broadband packages, all on full-fibre connections. Unlike many competitors, YouFibre doesn’t impose mid-contract price rises and includes all essential features as standard.

All plans come with symmetrical upload/download speeds (a key advantage of full-fibre), unlimited data, and no traffic management or throttling. YouFibre also offers a 30-day money-back guarantee if you’re not satisfied with the service.

Additional Services

YouFibre offers a few optional add-ons to enhance your broadband experience:

Contract Options

YouFibre offers flexible contract terms to suit different needs:

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  12-Month Contract: Standard option with free installation (usually £50 otherwise)
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  1-Month Rolling: More flexible but requires paying the installation fee
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  No Price Increases: Unlike many providers, YouFibre guarantees no mid-contract price rises

Early termination fees apply if you cancel before your contract ends, calculated as the remaining months multiplied by your monthly fee (capped at £100).

What to Expect

YouFibre’s installation process is straightforward but does require an engineer visit to set up the full-fibre connection. Here’s what the typical installation involves:

1. Order Placement: Choose your plan and book an installation date (usually available within 2 weeks)
2. Pre-Installation Survey: YouFibre may conduct a brief external survey of your property
3. Engineer Visit: A 2-3 hour appointment where the engineer will:
   • Run fibre optic cable to your property (usually overhead or underground)
   • Install an Optical Network Terminal (ONT) inside your home
   • Set up your WiFi router and test the connection
4. Activation: Service typically goes live immediately after installation

Installation Costs

Installation is free when you choose a 12-month contract. For rolling monthly contracts or additional visits, these fees apply:

Speed and Reliability

YouFibre’s full-fibre network delivers exceptional performance compared to traditional broadband providers. Our testing across multiple locations revealed consistent speeds and impressive reliability:

The symmetrical speeds (same upload and download) are a significant advantage for users who regularly upload large files, attend video conferences, or stream content.

Real-World Performance

To give you a better understanding of what YouFibre’s speeds mean in practice, here’s how long common tasks take on their different packages:

Even YouFibre’s entry-level 100Mbps package outperforms many standard “fibre” packages from mainstream providers that still use copper for the final connection to your home.

Latency and Gaming Performance

For gamers and users requiring low-latency connections, YouFibre delivers impressive results:

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  Average Ping: 8–12ms to UK servers (compared to 15–25ms on standard fibre)
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  Jitter: Consistently below 3ms, providing stable connections for gaming and video calls
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  Packet Loss: Testing showed less than 0.1% packet loss during peak times

The optional Gamer Package (£7/month) further optimizes the connection by prioritizing gaming traffic and providing additional technical support specifically for gaming-related issues.

Support Options

YouFibre offers multiple support channels for customers:

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  Phone Support: UK-based team available 8am-10pm daily (with emergency support 24/7)
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  Live Chat: Available on the website with typically under 2-minute wait times
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  Email Support: Average response time of 4 hours during business hours
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  Online Help Center: Comprehensive guides and troubleshooting information
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  Community Forum: Customer-to-customer advice and discussion

Response Times and Resolution

Based on our testing and user feedback, YouFibre’s support performance is strong compared to industry standards:

The company’s smaller size works to its advantage, with more personalized service and less automation than larger providers. Customers consistently report speaking to knowledgeable representatives who can actually solve problems rather than following scripts.

Customer Satisfaction

YouFibre has impressive customer satisfaction metrics compared to the broader UK broadband industry:

According to Ofcom’s most recent broadband satisfaction survey, YouFibre significantly outperforms the industry average, ranking among the top providers for customer service quality.

WiFi Equipment

YouFibre provides high-quality networking equipment with all packages:

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  Standard Router (100/500 Plans): Dual-band WiFi 6 router with 4 Gigabit Ethernet ports
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  Premium Router (1000 Plan): Tri-band WiFi 6E router with advanced features for better coverage and performance
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  WiFi Boosters: Optional mesh network points available (£3/month rental or £50 purchase)

The routers come pre-configured but offer advanced settings for tech-savvy users who want more control. All equipment is maintained and replaced free of charge if issues develop during your contract.

Additional Features

YouFibre includes several useful features across all packages:

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  Network App: Smartphone app for managing your connection, monitoring usage, and controlling parental settings
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  Advanced Security: Built-in network-level protection against malware and phishing
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  Parental Controls: Comprehensive content filtering and usage scheduling
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  Guest Network: Separate WiFi network for visitors with customizable access
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  IPv6 Support: Future-proof addressing system enabled by default

Business Features

For home office and small business users, YouFibre offers additional services:

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  Static IP: Available as a £5/month add-on
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  Priority Support: Faster response times for business users
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  Enhanced SLAs: Guaranteed fix times and compensation
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  VoIP Services: Optional business phone systems at discounted rates

For larger business needs, YouFibre offers customized packages with speeds up to 10Gbps and additional services tailored to specific requirements.

YouFibre vs Major Providers

How does YouFibre stack up against the UK’s biggest broadband providers? Here’s a comparison of similar full-fibre packages (as of May 2025):

* Prices subject to annual increases based on inflation + percentage. The calculated first-year cost doesn’t include potential mid-contract increases.

The key differentiators for YouFibre are:

• Symmetrical Speeds: YouFibre offers the same upload and download speeds, while competitors provide much slower upload speeds
• No Price Rises: Your price stays fixed throughout your contract
• Shorter Contracts: 12-month standard contracts vs 18-24 months from competitors
• Better Value: Lower monthly costs with no hidden fees

When YouFibre Might Not Be Right For You

Despite its advantages, YouFibre may not be the perfect choice for everyone:

• Limited TV Bundles: YouFibre doesn’t offer TV packages, unlike providers like Sky, Virgin, or BT
• Coverage Limitations: Not yet available in all areas of the UK
• No Mobile Bundles: No options to bundle with mobile services for additional savings
• New Provider: Less established track record than major competitors

If these factors are important to you, a larger provider might be a better fit despite the potentially higher cost.

Current Special Offers

YouFibre regularly updates their promotions. Here are the best deals available right now:

All deals include YouFibre’s 30-day money-back guarantee, allowing you to try the service risk-free. Special offers are subject to availability and may vary by location.

YouFibre has quickly established itself as one of the UK’s most impressive broadband providers, offering a compelling combination of high performance, transparent pricing, and excellent customer service. The company’s focus on full-fibre connections provides a significant technical advantage over providers still relying on legacy copper infrastructure.

The standout features are the symmetrical upload and download speeds, competitive pricing (with no mid-contract increases), and shorter 12-month contracts. Customer service is genuinely impressive, with quick response times and highly rated support.

The main drawback remains coverage limitations, though YouFibre is expanding rapidly. The lack of TV bundles may also be an issue for some households, though this is increasingly less important in an era of streaming services.

For those in coverage areas seeking high-performance broadband without the traditional frustrations of dealing with large providers, YouFibre represents an excellent choice. The 500Mbps package offers particular value, delivering more than enough speed for most households at a price point significantly below comparable offerings from major providers.